RSP Print-on-Demand Return Policy

This policy applies to orders from the public Resource Solutions Plus LLC print-on-demand (POD) store.

Eligible returns

Custom POD merchandise is made to order. We accept returns only for items that arrive damaged, defective, or incorrect. We do not accept returns for change of mind, a size or color selected incorrectly by the customer, or an error in artwork supplied and approved by the customer. If RSP makes an error with your order, contact us so we can review it.

No exchanges

We do not offer exchanges on custom merchandise. Please check the product details, size chart, personalization, and artwork before ordering.

Contact us for return details

Please inspect your order on delivery and report damage, defects, or an incorrect item promptly. As stated in our shipping policy, contact us within 3-5 business days of delivery so we can review the issue.

Email orders@rsppromo.com with your order number, a description of the issue, and photos of the item and packaging where applicable. You may also call (904) 456-5984. Customer support hours are Monday-Friday, 8:00 a.m.-5:00 p.m. Eastern Time.

Contact us before sending anything back. Approved POD returns are handled by Resource Solutions Plus. We will provide the correct return address and instructions after reviewing and approving your request.

Return shipping and fees

For approved returns of damaged, defective, or incorrect POD items, RSP covers any required return shipping and charges no restocking fee. Contact us first so we can provide the return arrangements and instructions.

Refunds

We will notify you after reviewing your request and, when a return is required, after receiving and inspecting the returned item. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval, contact orders@rsppromo.com.

Business contact

Resource Solutions Plus LLC
5233 San Jose Blvd, Suite 2
Jacksonville, FL 32207
United States
orders@rsppromo.com
(904) 456-5984

This is our business contact address. Please contact us for the approved return destination before sending any merchandise.

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